Freeze the trip record before it changes
Rideshare records can be spread across a receipt, driver profile, vehicle screen, route history, email and support chat. Capture the information visible in your own account without requesting another person's password or private account access.
- Trip receipt, date, time, pickup and destination
- Driver name, vehicle description and plate shown in the app
- Your role as passenger, platform driver or third party
- Support case number, messages and email confirmations
- Original screenshots or exports stored with a short index
Document the physical crash apart from the app
The app record does not replace scene evidence. When safe, preserve vehicle positions, impact areas, road controls, witnesses and medical or property records just as you would after another roadway crash.
- Wide roadway and vehicle-position photographs
- Damage to the rideshare vehicle and every other involved vehicle
- Driver, passenger and witness details actually exchanged
- Signals, signs, lanes and sight obstructions
- Treatment, tow, repair and transportation documents
Keep the official report separate from the platform case
Use the exact street or freeway location and the officer's agency to request the collision report from SJPD or CHP. Keep the rideshare support ticket beside—but not in place of—the official agency record.
Review the DMV SR-1 criteria as a separate step; reporting the event in an app does not answer the DMV question.
- Incident card and investigating-agency name
- Official report-request confirmation
- Rideshare support case and trip receipt
- Separate DMV filing confirmation if applicable
Create one communication log per organization
Do not merge a platform message with an insurer decision. Label who communicated, what role the organization stated, which claim or support number it used and what it asked you to provide.
- Your insurer's claim and representative
- Any other driver's insurer and claim reference
- Platform support contact and case number
- Documents sent, date sent and delivery confirmation
- Unanswered coverage questions written in your own words