First actions
The same calm sequence applies across crash types, but the useful evidence can differ.
- Address immediate danger and medical needs
- Record the precise road, cross street or freeway
- Exchange available party and insurance information
- Identify witnesses and the responding agency
- Back up photos, video and messages without editing originals
Evidence specific to this crash
Collect only what is safe and available. Do not enter traffic, confront another person or delay care to complete a checklist.
- Trip receipt, pickup and destination details
- Driver profile, vehicle and plate shown in the app
- Support chats, notices and claim reference numbers
- Screens showing whether you were a passenger, driver or third party
- All other scene, vehicle and medical documentation
San Jose reports and records
Save any incident card and check the official page for the agency that investigated. Separately check the California DMV's reporting criteria; a police report, insurer notice and DMV report are different records.