Before authorizing work
Use the parts that fit your situation. Safety, medical care and official instructions take priority over completing the list.
- Photograph all sides, damage, interior warnings and mileage
- Record tow and storage status
- Read the estimate and identify assumptions
- Ask how supplements and approvals will be handled
- Save the authorization you sign
- Remove personal property and document what remains
Repair file
Keep original records together and use copies when you need to annotate, share or sort them.
- Initial and supplemental estimates
- Insurer approvals or denials
- Shop authorization and communications
- Parts and calibration details shown on invoices
- Rental or alternative transportation records
- Final invoice, photos and warranty
Why this matters
The California Department of Insurance publishes consumer guidance about automobile claims and repair-shop issues; your policy and written repair documents control your specific transaction.